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Frequently Asked Questions

Overview


Do you have a question about an Oregon product? We’re here to help you get the answers you need so you can get back to work. Click on one of the topics below to find your question.

Don’t see your question on the list? It may also be covered in our How-to Video, How-to Article or Product Manuals and Technical Information. If you can’t find the answer to your question in this FAQ, feel free to call our Customer Service team at 1-800-223-5168 or visit our Contact Us page.

Topics

Forestry & Tree Care

Lawn and Landscape

Log Splitter

Outdoor Power Equipment

Company Info

Warranty and Exchange Policy

Forestry & Tree Care

Saw Chain

How do I measure the length of my chain?

Count the number of drive links on your saw chain in order to determine its length. A drive link is the saw chain component that guides the chain through the guide bar rails and around the sprocket. It is very important that the number of drive links are a match for the guide bar you are using since your chainsaw won’t function properly otherwise. 

Common examples of drive length count are 70 for "D" or "72" chain and 56 for "S" or "91" chain.

How tight should I tension my chain?

A snap test should be performed. Grasp the chain along the bottom of the bar, pull down, and let go. The chain should snap back to its original position, solidly contacting the bottom of the bar rail. For general instructions on how to tension your chain, check out our chain instructional guide and video.  

How do I tighten a chainsaw chain?

A snap test should be performed. Grasp the chain along the bottom of the bar, pull down, and let go. The chain should snap back to its original position, solidly contacting the bottom of the bar rail. For general instructions on how to tension your chain, check out our chain instructional guide and video.   

How do I sharpen my chain?

Please watch our chain sharpening video

How long should the drive sprocket on my saw last?

It's important not to run a new chain on a badly worn drive sprocket. Replace drive sprocket systems after every two chains, or sooner.

How do I know when my chain is dull, and when should I sharpen it?

Keep in mind that a sharp chain will cut large-size chips. A chain that is dull or has abrasive damage will create sawdust. It's time to sharpen when you have to push on the saw, or the saw is no longer self-feeding. 

What is chain pitch?

Chain pitch is the size of the chain, and is defined as the distance between any three consecutive rivets divided by two. Oregon chain is made in several pitches - 1/4" is the smallest, 3/8" is the most popular, 3/4” is the largest. Pitch is important because the drive sprocket must be the same pitch as the chain, and if applicable, the bar nose sprocket. The easiest way to determine the pitch of your chain is to look at the number stamped on the drive link.

What is Chain Gauge?  

Chain Gauge is the Drive Link's thickness where it fits into the bar groove. The gauge of the chain and the gauge of the bar must match. Oregon has several gauges for chainsaws - such as, .043”, .050", .058” and .063". Normal wear can make it difficult to accurately measure chain gauge on a worn chain. Always order by the number stamped on the drive link of your old chain to assure correct gauge.

How often and what type of lubrication should I use on my saw?

Keep your saw's chain-oiling system filled with clean bar-and-chain oil. Never put used oil or old motor oil in your saw or on your chain. Be sure your chain, bar, and sprocket are always receiving oil from the saw during operation. Fill your oil reservoir each time you fill your gas tank.

How do I sharpen my chain?

Please watch our chain sharpening video.

  

How much slack should be in a chainsaw chain?

See chain tensioning instructional guide and video for additional information.

How do I know when my chain is dull, and when should I sharpen it?

It's time to sharpen when you have to push on the saw, or the saw is no longer self-feeding. Also, the waste material from your saw is an important indicator of your saw’s sharpness. While a sharp chain will cut large-size chips, a chain that is dull or has abrasive damage will create sawdust.

A good rule of thumb is to sharpen your chain every time you refill gas.


Chain Lubrication

How often should I lubricate my chainsaw?

Fill your oil reservoir each time you fill your chainsaw’s gas tank. Make sure that your saw chain, guide bar, and sprocket are always receiving oil from the saw during operation.

What type of lubrication should I use on my saw?

Keep your saw's chain-oiling system filled with clean bar and chain oil. Our bar and chain oil is specifically compounded to provide extra high tackiness and prevent "throw off" even under adverse weather conditions. 

Never put used oil or old motor oil in your saw or on your chain. Used motor oil contains metal shavings that reduces the life of your bar and chain. Lubricating your bar and chain with used motor oil also voids your warranty.


Guide Bar

How do I know what size guide bar I have?

Guide bars are measured by the actual cutting length when mounted on a saw.

The cutting length is the distance from the front of the saw to the tip of the guide bar, rounded to the nearest inch. For example, the overall length of a 16-inch bar may be about 20 inches.

 bar length

How do I clean my chainsaw guide bar?

In our guide bar maintenance video, a forestry expert from the Oregon Technical Services department demonstrates correct way to clean your chainsaw bar.

  


Protective Gear

How long should chainsaw chaps be?

Chaps should be long enough to cover the tops of your boots. To know how long your chaps should be, measure from your waist (just below the belt where the chaps will sit) to the beginning of your foot. This length will provide full coverage and protection. 

Precise measurement is an important step in ensuring that you get chaps that are the right size. If chaps are too short, your legs could be exposed. Chaps that are too long, however, are also unsafe since they could cause you to trip.

How do I choose chainsaw chaps?

Check to see that the chainsaw chaps comply with safety standards issued by international certifying bodies. These products have been tested by professionals to ensure that the chaps really do provide protection from contact with a chainsaw. Chaps are rated by OSHA and ASTM (the American Society for Testing and Materials) and ANSI (American National Standards Institute) and receive certification from UL (Underwriters Laboratories). In order for chaps to have an OSHA rating, they must be made out of cut-resistant material and provide coverage from the beginning of the thigh to the top of the boot on each leg. ASTM has two standards for chaps: a standard for the performance of chaps (ASTM F1897-14) and a standard for testing chaps (ASTM F1414). Chainsaw chaps with the UL label meet ASTM’s performance and testing standards. 
When evaluating the material of chainsaw chaps, research the number of layers as well as how thick they are. Each chap has a different number of layers – the more layers the better. Oregon’s Apron Chaps and Full-Wrap Chaps are made from 8 layers of fabric. When evaluating the thickness of chap layers for the term denier – this measurement denotes how thick chaps are.  Pay attention to sizing in order to maximize your protection from injury. The length given for a pair of chaps is the overall length – not the length of the inseam. For more information on how to find the right size see the question “How long should chainsaw chaps be?” below. For even more information about chainsaw chaps, read our chainsaw protective gear instructional guide.

How do you wash chainsaw chaps?

Wash your chainsaw chaps by hand. Then, hang them to try in order to protect the material structure. 

How do chainsaw chaps work?

Chain saw chaps are not cut proof but what they do is prevent the moving chain from cutting your leg; the kevlar material in the chaps tangles up in the chain providing a few seconds to move your chainsaw away from you or shut it off completely. If you should stumble and accidentally trip while walking - you will be protected.


Sprockets

How long should the drive sprocket on my saw last?

Replace drive sprocket systems after every two chains, or sooner. It's important not to run a new chain on a badly worn drive sprocket. 

What is the drive sprocket?

The sprocket and the clutch drum are connected to the saw motor. The sprocket is designed to drive the proper-pitched chain around the guide bar.

Safety

What is ANSI?

Certain provisions of the safety standard known as "ANSI (American National Standards Institute) B175.1 - Gasoline powered Chainsaws - Safety Requirements" contain requirements designed to reduce the risk of injury from chainsaws sold in the United States. The following information should be used as a guide for the selection of appropriate replacement chains in order to maintain compliance with the ANSI B175.1 standard (United States only).

The ANSI standard B175.1 divides all chainsaw power heads into two groups: 

  • Under 3.8 cubic-inch (62cc) engine displacement, the chainsaw MUST meet the low kickback provisions of the standard.
  • 3.8 cubic inch (62cc) and larger, the chainsaw MAY OR MAY NOT meet low kickback provisions of the standard.

Any chainsaw that does not qualify as a low kickback cutting system will bear a warning such as: “WARNING – This chainsaw is capable of severe kickback that could result in serious injury to the user. Do not operate this chainsaw unless you have extraordinary cutting needs and experience and specialized training for dealing with kickback. Chainsaws with significantly reduced kickback potential are available.”

Be sure to read the labels on a chainsaw before purchasing one.

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Lawn and Landscape

  

When should I replace my lawn mower belt?

Replace your lawn mower belt if it shows signs of wear including fraying, shredding, glazing (shine and brittleness from melted rubber) or shredding.

How do I measure a lawn mower belt?

You can measure your lawn mower belt with a cloth measuring tape – the kind you would use for sewing. Belts are measured in inches. All mower belts should be measured diagonally – from corner to corner.

How do I tighten a lawn mower belt?

There is no way to adjust mower belt tension. Tension is maintained by spring loaded idler pulleys. 


Edger Blades

Are edger blades reverse threaded?

Edger Blades are not threaded. 

How do you sharpen edger blades?

You should not sharpen edger blades. Since they are in constant contact with dirt, cement edges and curbs edger blades dull very quickly. If your edger blade appears dull, you should replace the blade with a new one.


PTO Clutches

  

What is an electric PTO clutch?

An electric PTO clutch is a device attached to the motor that transfers power to the mowing deck. 

How do I clean a PTO clutch?

Clean your PTO clutch with compressed air. All service and repair facilities have an air compressor capable of blowing dust and debris from the PTO assembly. Canned air, like the kind you use for your computer keyword, does not have enough force to properly remove debris. 


Mower Blade Sharpening and Balancing

When should I replace my mower blades?

Mower blades should be replaced when they are damaged or have 1-inch of the original width removed.

What tool do you use to sharpen mower blades?

The best way to sharpen a mower blade is with a dedicated blade grinder. A blade grinder is the best tool to use, because it can maintain consistent sharpening angles. See our Lawn Mower Blade Sharpening Instructional Guide for more information.

How often should I sharpen my mower blades? 

Homeowners should sharpen their mower blades at least once a year. Commercial landscapers should sharpen their blades more often than homeowners.  

Why should I balance my mower blades?

Balancing mower blades prevents harmful vibration and wear from damaging your mower.    

How sharp should mower blades be?

Your blades should be aggressively sharp but without a razor edge. The edge of the blade should have a small radius. 


Mulching Lawn Mower Blades

What are Gator® Mower Blades?

Gator® Mower Blades are 3-in-1 mower blades that mulch, bag and discharge grass clippings.

Are mulching blades different from lawnmower blades?

Yes, they have a higher "lift" than standard mower blades and an extended cutting edge. When we see that the lift is higher, this refers to the fact that the lift area of the blade is higher to better lift the grass. 

Which way does a mulching blade go on?

The fin of the mulcher blade should be pointed up. 

What are mulching blades used for?

Mulching blades are used to finely chop grass clippings and return them to the soil where they act as a natural fertilizer. 

What is a mulching blade?

A mulching blade is designed to re-cut grass clippings several times before they are discharged.

  


Lawn Mower Oil Filters

How do I change a lawn mower oil filter?

  1. Unscrew old filter
  2. Lubricate seal on new filter
  3. Screw onto engine block.  

How often should I change the lawn mower oil filter?

Change the oil filter every time you change the oil on your lawn mower. See your mower’s owner’s manual for intervals.  


Lawn Mower Spark Plugs

What does the lawn mower spark plug do?

The spark plug ignites the fuel in the cylinder generating the power stroke in the motor. 

What causes lawn mower spark plugs to foul?

Common causes include worn engine parts, dirty air filter, old fuel and improperly mixed fuel.  

Why is the lawn mower spark plug wet?

Typically a wet spark plug can be caused by a clogged air filter, weak ignition, poor quality fuel.

How does the lawn mower spark plug work?

The spark plug receives a charge of voltage from the ignition system, sparks at the electrode and ignites the fuel in the combustion chamber.

How long do mower spark plugs last?

Spark plug lifespan depends on engine and fuel conditions. Your spark plugs should be replaced at least once a year. 

Are all lawn mower spark plugs the same?

No. All lawn mower spark plugs are not the same. Spark plugs are engine specific. There are different sizes and heat ranges (voltage requirements). 

Are lawn mower spark plugs universal?

Lawn mower spark plugs are not universal in fit. They are specific to individual make and models. 


Lawn Mower Tires

What do lawn mower tire numbers mean?

For Oregon lawn and garden tires the numbers are overall diameter, section width, and rim diameter (in that order). Size designations consist of 2 or three numbers separated by an ‘x’, dash or slash mark.

For example, if an Oregon tire has the numbers “16x650-8”, it has an overall diameter of 16”, a section width of 6 ½” and a rim diameter of 8”.

Where do I find the sizing information for my lawn mower tire?

Dimensions are usually listed on sidewall of the tire.

When should I replace my lawn mower tires?

When they leak or become worn out or weather checked. The term weather-checking refers to when the tire’s side wall becomes cracked as a result of exposure to the sun and rain.  

How do you inflate a lawn mower tire?

Use an air compressor or tire pump (depending on tire size). Do not overinflate. See specs on the side of tire.   

How do you measure lawn mower tires?

Dimensions are usually listed on sidewall of tire.

How are lawn mower tires sized?

Overall diameter, section height, rim diameter.

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Log Splitters

What are log splitters?

A log splitter is a piece of machinery that is used to split large pieces of wood into smaller pieces of firewood. Log splitters can be used by homeowners as well as in commercial settings.  

Why is my log splitter moving slow?

The hydraulic system may be low on hydraulic oil, or the pump may be malfunctioning. Please to the engine’s owner’s manual for specific trouble-shooting instructions.  

Why won't my log splitter start?

The engine fuel tank may be empty, or the engine may be flooded. To find the specific cause, consult the troubleshooting section of the manual that came with your log splitter’s engine.

How does a log splitter work?

The splitter has a plunger to force the wood into a moving or stationary splitting wedge.  The plunger continues to move the wood piece through the wedge or the wedge through the wood to separate the piece into two parts.

How do I use a log splitter?

Load the wood to be split into the splitter between the splitting wedge and the base foot. Making sure your hands are removed from the wood, activate the splitter plunger or wedge to push the wood into the wedge or wedge into the wood.  When the wood is separated into two parts, reverse the plunger or wedge and remove the wood pieces from the splitter.

If you are looking instructions on how to use a specific Oregon Log Splitter, you can find log splitter manuals via the Oregon Log Splitters section of the Product Manuals and Technical Information page.

How do you calculate log splitter tonnage?

The basic engineering formula for force from a hydraulic cylinder is F=P(A) where Force (F) in lbs is equal to pressure (P) in lb/in2 multiplied by area of the cylinder head (A) in in2.  This renders a result in lbs which needs to be converted to US tons by the factor of 1 ton/2000 lbs.  

What oil do I need for my log splitter?

AW46 Hydraulic oil is recommended. Automatic transmission fluid can be substituted and should be used instead of hydraulic oil when temperatures are below 32 degrees F.

What makes a log splitter fast?

The speed of the splitter is proportional to the flow rate of the hydraulic fluid into and out of the hydraulic cylinder.

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Outdoor Power Equipment

120V Professional Series Equipment

After careful consideration, Oregon has decided to discontinue the 120V Professional Series product line effective December 31, 2020. Oregon appreciates and values your patronage and looks forward to your continued interest in our products. While we regret any inconvenience this announcement may cause, we are eager to supply your future product requirements with our other top-quality product lines. Please contact Oregon if you have additional questions.
 

40V MAX Cordless Tool System 

CS300 Chainsaw 

BL300 Leaf Blower 

ST275 String Trimmer

PS250 Pole Saw

HT250 Hedge Trimmer

Lawn Mowers, LM300 and LM400

Portable Light, WL275

Multi-Attachment Systems

Battery Packs & Chargers

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Company Information

 

What is Blount Inc's address?

Oregon / Blount, Inc.
4909 S.E. International Way
Portland, Oregon 97222

 +1 800-223-5168

 

How can I request Oregon literature?

Please e-mail to make a request.

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Warranty and Exchange Policy

What is your warranty policy?

If your new Oregon product should fail because of defects in materials or workmanship, package it carefully and send it prepaid to Blount, Inc. with your name, address, phone number and a brief explanation of the defect. We will replace it, free of charge. However, Oregon products are not warranted against user abuse, improper maintenance or improper repair. We will evaluate each warranty on an item-by-item basis.

Please refer to the warranty page for details of the warranty policy related to your specific product.

What is your return policy?

30-Day Return Policy

Every Oregon product has been designed and manufactured to help you get your job done right.  If you need to return a product purchased online from OregonProducts.com, here’s what you need to know:

  • If you have a concern about the use or fit of the Oregon product you’ve purchased, you may first want to check the Frequently Asked Questions section of our website.
  • Product may be returned within 30 days of delivery for full refund. (Original shipping fees are not refundable.)
  • Before returning product, you must obtain a Return Merchandise Authorization (RMA) number from Oregon Customer Service. Product returned without an RMA number cannot be processed.
  • Product returned for credit must be unused and returned in original packaging with all documentation and accessories.
  • Please call Oregon Customer Service at 800-223-5168 for assistance and to start the product return process.

If you’ve used your product and need help with a product warranty issue, please see the warranty information that came with your product, view our Warranty page online or contact Oregon Customer Service using the Contact Us page on this site or by calling us at 800-223-5168.

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